FREQUENTLY ASKED QUESTIONS about our doula trainings

HOW TO REGISTER FOR A TRAINING OR TRAINING PACKAGE

  • 1 Click on the REGISTER NOW red button on the training page.
  • 2 On the product page/shopping cart, choose your preferred Workshop date(s) OR the 100% self-paced option.
  • 3 You can also choose between paying full price OR a payment plan.
  • 4 Make your payment to complete your registration.
  • 5 After registering, you will receive a receipt/confirmation email from us containing a link to a Welcome page on our website with important information regarding how to access all the components of your training program.
  • 6 Within 24 hours, you will receive an email invitation from Thinkific, our online learning platform where you can access the self-paced study modules.

How do Payment Plans work?

Payment plans are offered for most trainings. A deposit is required, followed by monthly payments. The payments will automatically re-charge to the same credit card monthly until paid in full. Provided your payments are up to date, you will be able to complete the training and certification process. However, we will hold back proof of certification until your balance is paid in full. Additionally, we may remove access to training materials for missed payments (especially when there is lack of communication regarding the reason). Please read all the Q&A regarding Payment Plans below before choosing the payment plan option.

CANCELLATION / REFUND POLICY

Self-Paced Learning Programs

All doula trainings have self-paced components to which you will be given access. You will have one week from the date of purchase to request a refund, minus a $75 cancellation fee, provided that you have not accessed more than 5% of the program material. After one week OR if you have accessed more than 5% of the self-paced program material, there are no refunds.

Live Online Workshops

Up to 30 days prior to a workshop, you may request to roll your registration forward to a future date without penalty.

Once we are within 30 days of a workshop start date, you may request to roll your registration forward one time without penalty.

If more than one request for a date change within 30 days of a workshop is made, a $75 fee will be charged to save your spot in a future workshop.

Training Bundles

If you invest in a training bundle and cancel your registration before completing the training package, you will be charged for the individual components you did complete or receive access to—per above policies—plus a $75 cancellation fee.

MORE QUESTIONS? WE HAVE ANSWERS!

Additional Questions or Concerns?

Emailing patty@lifespandoulas.com is the best way to get in touch with me. If you prefer a friendly voice, you can call 734-663-1523. Please leave a message if I'm not able to pick up and I'll call you back, typically within 24 hours on weekdays. It helps the call-back process if you leave some times that are good to reach you and let me know what time zone you are in. We are on Eastern Standard Time.