FREQUENTLY ASKED QUESTIONS about our end-of-life doula trainings
QUESTIONS? We have answers!
What is your Cancellation / Refund Policy?
Self-Paced Learning Programs
All doula trainings have self-paced components to which you will be given access. You will have one week from the date of purchase to request a refund minus a $75 cancellation fee. After one week OR if you have accessed more than 5% of the self-paced program material, there are no refunds.
Live Online Workshops
Up to 30 days prior to a workshop, you may request to roll your registration forward to a future date without penalty.
Once we are within 30 days of a workshop start date, you may request to roll your registration forward one time without penalty.
If more than one request for a date change within 30 days of a workshop is made, a $75 fee will be charged to save your spot in a future workshop.
If you purchase multiple trainings in a training bundle, and request a refund after completing more than 5% of the self-paced program material from one program, you will be charged the full fee for the training you were given access to ($697) plus a $75 cancellation fee.
If you purchase the Deluxe training package and request a refund after completing two out of three of the training programs, you will be charged the core package fee for the trainings you did complete ($1397) plus a $75 cancellation fee.
How do Payment Plans work?
Payment plans are offered for most trainings. A deposit is required, followed by monthly payments. The payments will automatically re-charge to the same credit card monthly until paid in full. Provided your payments are up to date, you will be able to complete the training and certification process. However, we will hold back proof of certification until your balance is paid in full. Additionally, we may remove access to training materials for missed payments (especially when there is lack of communication regarding the reason). Please read all the Q&A regarding Payment Plans below before choosing the payment plan option.
ADDITIONAL QUESTIONS OR CONCERNS?
Emailing email@example.com is the best way to get in touch with me. If you prefer a friendly voice, you can call and leave a message at 734-663-1523 and I'll call you back, typically within 24 hours on weekdays. It helps the call-back process if you leave some times that are good to reach you and let me know what time zone you are in.